When E-Mail Is a Bad Idea

Dave Pollard gets specific about 10 scenarios where you should NOT use e-mail to communicate:

1. To communicate bad news, complaints or criticism
2. When you are seeking information that is not simple and straight-forward
3. When you are seeking approval on something that is involved or controversial
4. When you're sending a few people complicated instructions
5. When you are asking for comments on a long document
6. To request information from a group on a recurring basis
7. To convey instructions to a large number of people
8. To convey instructions to a large number of people
9. To explore a subject or idea
10. To send news, interesting documents, links, policies, directory updates and other 'FYI' stuff

I particularly subscribe to Dave's last item. I'm in the process of managing a few projects right now and I'm trying to get people to shift from the e-mail approach to using wikis and blogs to share this kind of information so that it's readily available to everyone in the group. It's a slow, painful process, though.

Thanks, Dave, for making things clearer.